Refund Policy

Last updated: June 21, 2026

Subscription cancellation

You may cancel a subscription through the available account controls or by contacting support@hammerlex.com. Unless an applicable order form states otherwise, cancellation takes effect at the end of the current paid billing period and prevents the next renewal.

Refund eligibility

Payments are generally non-refundable once a billing period begins, except where required by applicable law, where a signed order form provides otherwise, or where we confirm a duplicate charge or billing error. We do not provide refunds for unused time, partially used billing periods, or failure to cancel before renewal unless required by law.

Billing errors

Report a suspected duplicate charge, incorrect amount, or other billing error within 30 days of the charge. Include the account email, charge date, amount, and the last four digits of the payment method. Do not send full card or bank-account numbers by email.

Approved refunds

Approved refunds are returned to the original payment method. Processing times are controlled by the payment provider and financial institution and may vary.

Order forms and mandatory rights

If a signed order form contains different cancellation or refund terms, that agreement controls. Nothing in this policy limits rights that cannot be waived under applicable law.

Contact

Send cancellation and refund requests to support@hammerlex.com.